Return & Refund Policy

Cancellation Before Production Begins

If you request cancellation before we begin making your custom bobblehead, you are eligible for a full refund.

Please contact us as soon as possible. We will check your order’s production status and confirm the cancellation by email.

Cancellation After Production Begins, Before Shipment

If you cancel after production has started but before your order ships, a 60% customization cancellation fee applies to the total amount paid for your order. The remaining 40% will be refunded.

This fee covers the custom work and materials already committed to your order.

This fee applies to voluntary cancellations only. It does not apply to claims involving damaged, defective or incorrect items, or to refunds required by applicable law.

Changes to Your Order

Contact us promptly if you need to change your photos, outfit, pose, base text, size or shipping address.

Available changes depend on your order’s progress. We will confirm whether the requested change is possible and obtain your agreement to any additional costs before proceeding.

Please request shipping address changes before shipment. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Returns or Exchanges After Shipment

Because each item is personalized, we do not accept voluntary returns or exchanges for a change of mind after shipment.

This restriction does not affect claims for damaged, defective, incorrect or materially misdescribed items, or any rights you have under applicable consumer protection laws.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a defect or is incorrect, please email info@yesimilar.com with your order number, a description of the issue and clear photos showing the problem.

For shipping damage, please also include photos of the packaging if available. Keep the item and packaging while we review your request.

We will review the issue and arrange an appropriate resolution, such as a repair, replacement, partial refund or full refund, depending on the circumstances and your rights under applicable law.

The 60% cancellation fee does not apply to these claims.

Return Instructions and Shipping Costs

Please contact us before returning an item so we can provide the correct instructions and return address. Do not send an item back to the address on the original package without checking with us first.

We cover necessary return shipping costs for confirmed damaged, defective or incorrect items. Any other agreed return shipping costs will be explained before you send the item back.

Refund Processing

Approved refunds are issued to the original payment method. We will confirm any required return or inspection steps and email you when the refund has been issued.

Your bank or payment provider may require additional time to post the refund to your account. Any refund deadlines required by applicable law remain unaffected.

If you have received a refund confirmation but cannot see the credit, please check with your bank or payment provider. You can also contact us for assistance.

Shipping Delays and Your Rights

If your order is delayed, please contact us for an update. If we cannot meet a promised shipping date, we will notify you and explain the available options, including a revised date or cancellation and refund where required by applicable law.

Nothing in this policy limits your statutory rights. Where applicable law provides additional cancellation, return or refund rights, those rights apply.